Refund Policy (14 Days / 2 Weeks)

Thank you for choosing our Aroha Touch. We want you to be completely satisfied with your purchase, and we are committed to providing a straightforward refund process.
Policy Terms:

1. Eligibility: This refund policy applies to all eligible services purchased directly from Aroha Touch. Aroha Touch services have specific refund terms that supersede this policy, and such conditions will be clearly stated on the applicable service page.
2. Refund Window: You are eligible for a refund within 14 days from the date of prior to commencement of confirmed treatment. The 14-day period starts from the 14th day prior to your treatment. For example, if a treatment is scheduled for the 14th of any given month, the 14-day refund policy applies starting the 1st of that month and counts down to the time of scheduled treatment.
3. Reason for Refund: We offer a full refund if you cancel prior to 14 days of the treatment commences. Any bookings cancelled within the 14-day cancellation period will result in full payment being absorbed to cover any financial losses to Aroha Touch.
4. Refund Process: To initiate a refund, please contact Aroha Touch in writing by emailing Maureen directly: maureen@arohatouch.co.nz You will need to provide the following information:* Your name and contact information
   * Order number and purchase date
   * Reason for the refund request
   * Any supporting documentation or evidence if applicable
5. Refund Method: Refunds will be issued using the same payment method used for the original purchase. Please allow up to 21 business days for the refund to be processed and reflected in your account.
6. Non-Refundable Items: Deposits are considered non-refundable and the 14-day non-refundable policy applies due to their nature withholding a an appointment position that could be utilised by another applicant. Deposits can be deferred to another date that is agreed to and confirmed by Aroha Touch Limited.
7. Deferring: You may defer your booking to another date, as long as the date you wish to defer to is available and has spare allotments. You will be notified by email the success of your change or we will contact you direct if there are no available positions for the date you wish to defer to. If no forward dates are available, this does not automatically remove the responsibility of your agreement to our 14-day cancellation policy. Should your deferring dates not be successful, then our 14-day policy applies to the original booking and will result in non-refund of payments made if your cancellation falls within the 14-day cancellation period.
8. Special Circumstances: In certain cases, we may offer refunds or exchanges outside of our refund policy for exceptional circumstances. Such decisions will be made at our discretion.
9. Dispute Resolution: If there are any issues or disputes regarding your refund request, we will work diligently to resolve them amicably. We value your satisfaction and aim to provide a fair resolution to any concerns.
10. Policy Changes: We reserve the right to amend or update this refund policy at any time without prior notice. Changes will be effective upon posting on our website, and the revised date will be noted at the top of the policy.

Please note that this refund policy only applies to purchases made directly from us. If you made your purchase through a third-party vendor, distributor, or retailer, their respective refund policies will apply.
If you have any questions or require assistance regarding our 14-Day Refund Policy, please don’t hesitate to contact Aroha Touch at maureen@arohatouch.co.nz .We are here to assist you and ensure your satisfaction with our services.